Terms of service
DDAA Terms & Conditions
1. General
The following terms and conditions apply to your use of the DDAA webshop and all orders placed by you as the customer (hereinafter referred to as “You”) with DUTCH DESIGN AGENCY APPAREL (hereinafter referred to as “DDAA,” “Us,” “We,” or "Our").
DDAA operates on a print-on-demand model, meaning that all products offered for sale will be printed upon request, after an order is placed.
By accepting these terms and conditions when creating an account and/or placing an order, You agree to be bound by them (the “Terms”). Please ensure You have read and understood these Terms before placing Your order.
Only individuals aged 18 years or older, who are not under guardianship and are not acting in a business capacity, with a delivery address in the supported markets, may place an order.
The availability of products or services on the webshop does not guarantee their continued availability. We reserve the right to discontinue products at any time and to cancel Your order due to technical issues or product unavailability.
We may amend these Terms at any time without prior notice. The version of the Terms applicable to Your order will be those accepted by You at checkout.
2. Your Account
To use the webshop, You must register an account with Us (“Account”). All information provided must be accurate, complete, and current. You are responsible for safeguarding Your username and password.
We may remove or suspend Your account at any time, for any reason.
Data associated with Your Account is processed per our Privacy Policy.
3. Your Content
You may provide DDAA with content for custom prints, such as designs, text, or artwork (“Content”). Your Content must comply with applicable laws and regulations. We reserve the right to remove products containing Your Content and cancel orders at any time.
By uploading Content, You grant Us a worldwide, non-exclusive, royalty-free license to use, modify, and reproduce the Content solely for order fulfilment.
You warrant that You own the Content or have the right to use it. Any Content that violates intellectual property rights, privacy rights, or any applicable laws may be removed.
4. Prices & Delivery Charges
For EU-based orders, prices displayed at checkout include VAT.
For orders outside the EU, You may be liable for additional import duties and taxes. Any applicable shipping fees will be displayed at checkout.
5. Ordering & Contract Formation
You place an order by completing checkout. A confirmation email is sent upon receipt of the order, but the order is only concluded when We send a shipping confirmation.
If We cannot fulfil Your order, We will inform You as soon as possible and issue a refund if applicable.
6. Delivery
We process and ship orders with diligence. Delivery details are provided before checkout and confirmed via email once the order is dispatched.
7. No Right of Withdrawal
As products are custom-made, they are not eligible for return or withdrawal. However, faulty or incorrect products are covered under Section 8.
8. Faulty Products
If You receive a faulty or incorrect item, notify Us at the earliest convenience.
If We deem the item faulty, We will attempt to replace it. If a replacement is not possible, a full refund will be provided via the original payment method.
9. Payment Methods
We accept credit and debit card payments (Visa, Mastercard). Payment processing includes fraud checks, and We reserve the right to decline orders based on the results.
10. Liability
We are not responsible for indirect losses (e.g., lost profits or opportunities) or issues beyond Our reasonable control.
Our liability for any order is limited to the total order value unless otherwise required by law.
11. Colours
We make every effort to accurately display product colours. However, due to varying display settings, actual colours may differ slightly.
12. Guarantee
We abide by all statutory guarantee regulations. If Your product has material or manufacturing defects, contact Us via email.
13. Assignment
We reserve the right to assign or pledge claims related to order payments to third parties.
14. Miscellaneous
We strive to maintain an optimal online experience. You agree not to use Our webshop to post harmful content, interfere with services, or use automated tools to navigate or extract content.
15. Ownership of Rights
All intellectual property rights on the webshop, including trademarks, copyrights, and product designs, remain with Us or Our licensors. You may not use Our intellectual property for commercial purposes without prior permission.
16. Consumer Relationship
If You intend to resell DDAA products, You must apply for a business account.
Any external communication suggesting a partnership with DDAA requires Our prior written approval.
17. Governing Law & Dispute Resolution
These Terms are governed by Dutch law. Any disputes shall be settled through binding arbitration in Amsterdam.
For EU consumers, disputes may be settled via the EU’s Online Dispute Resolution platform: http://ec.europa.eu/odr.
18. Company Information
DUTCH DESIGN AGENCY APPAREL
Registered office: Nieuwe Leliestraat 133
1015SN Amsterdam
The Netherlands
Email: info@dda-a.com
BTW: NL867135323B01
KVK: 95449825
DDAA Cookie Policy