Customer Care
FAQ
Garment Care Instructions
To keep your garments looking their best, follow these care recommendations:
Washing: Machine wash at 30°C for optimal print durability (can be washed at 40°C if needed).
Drying & Ironing: Hang dry and iron on a medium setting.
Colour Preservation: Wash garments inside out with similar colours to prevent fading or bleeding.
Avoid Damage: Do not dry clean or iron directly on the print.
Bleaching: Only use non-chlorine bleach if necessary.
Each garment includes a sewn-in care label on the inside seam and a size label sewn into the shoulder seam, ensuring a clean, seamless look from the outside.
Printing Technology
Our print-on-demand process uses inkjet digital printing technology for high-quality, precise prints.
We rely on Kornit Atlas Max printers across our global printing hub network, ensuring consistent print quality no matter where the end customer is located. These state-of-the-art printers are also at the forefront of sustainable print production, minimising waste and reducing environmental impact.
Textile Composition & Fabric Weights
Our garments are made from 100% organic cotton or a blend of 100% organic cotton & 100% recycled polyester, ensuring sustainability and comfort.
We offer a variety of fabric weights to suit different styles and preferences:
Tees & Long Sleeve Tees: Available in 150 gsm, 180 gsm, and 240 gsm
Hoodies & Sweatshirts (Brushed Fleece): Available in 260 gsm and 370 gsm
Each piece is crafted with quality and durability in mind, offering a premium feel while staying eco-friendly.
Sustainability
At DDAA, sustainability is at the core of our production process. Our products are Control Union Certified and hold an OCS 100 certification, adhering to the Organic Content Standard (OCS) Organic Blended Standard. Learn more on our Responsibility page.
Organic Cotton
All cotton used in DDAA garments is 100% organic, offering significant environmental and social benefits:
No chemical pesticides or insecticides, improving soil health and reducing greenhouse gas emissions.
Promotes biodiversity and enhances farmers' well-being.
Lower cultivation costs and the ability to grow additional crops alongside organic cotton, providing economic benefits for farmers.
Recycled Polyester
The polyester in our garments is 100% recycled, offering the same durability and moisture-resistant properties as virgin polyester.
Made from oil-based waste, such as PET bottles, reducing plastic waste in landfills.
A more sustainable alternative to virgin polyester, which is traditionally derived from oil.
By choosing DDAA apparel, you’re supporting eco-conscious production that prioritises quality, durability, and sustainability.
Sustainable Shipping
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Delivery Time
At DDAA, we aim to fulfil your order from the printing location closest to you to reduce delivery time and environmental impact.
Order Processing & Dispatch
Once your order is placed, it is routed to the most suitable production facility.
The order is picked, processed, and packed within 1-3 business days.
After processing, your parcel is handed over to our shipping partners. If it misses the daily pick-up, it will be collected the next business day.
Standard Delivery Times
Delivery times include production time, shipping time, and customs handling. Estimated delivery varies by region.
Europe
For more details on shipping times to your country, please refer to our Shipping Information page.
Delivery timeframe to be specified based on location.
Please note: Delivery times are approximate and may be subject to unforeseen delays. In some cases, parcels may arrive earlier than stated. Creator Studio cannot be held responsible for courier errors or delays once an order has left our production hubs. If you feel your delivery has been misplaced or is taking longer than expected, please contact us directly.
In the US, we currently only fulfil online store orders for non-US-based creators. We cannot serve US-based creators at the moment.
Shipping Costs
Shipping costs are included in the price, except for deliveries outside the EU or where otherwise noted. Shipping costs are calculated per order based on the weight, type of garments, and destination. For specific shipping rates to your location, check the Shipping Information page at checkout.
Payment Methods
At DDAA, we offer a variety of secure payment options to provide a seamless and convenient shopping experience.
Below are the payment methods available on our Shopify store:
Credit & Debit Cards
We accept major credit and debit cards, ensuring a fast and secure checkout process:
Visa
Mastercard
American Express
Discover
Accelerated & Mobile Wallet Payments
To make your shopping experience even faster, we support one-click payment methods:
Shop Pay – Shopify’s own secure and streamlined checkout.
Apple Pay – Pay quickly using your Apple devices.
Google Pay – Fast checkout with saved Google payment details.
PayPal – Secure transactions without entering card details on our site.
Buy Now, Pay Later (BNPL) Options
For added flexibility, we offer installment payment solutions:
Shop Pay Installments – Split your purchase into manageable payments.
Klarna – Pay later or in multiple installments.
Afterpay – Get your items now and pay in four interest-free installments.
Alternative Payment Methods
We also support additional payment methods to cater to different preferences:
iDEAL – A widely used payment method in the Netherlands, allowing secure bank transfers.
Bank Transfers – Direct payment from your bank account.
Cryptocurrency – Secure payments using digital currencies.
Cash on Delivery (COD) – Available in selected regions.